Frequently Asked Question

How to use the BW Support System
Last Updated 11 months ago

  1. Log In: To access the support system, log in to your account using our BWSI WebMail. This ensures that your tickets are securely linked to your profile for personalized service.
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  2. Submit a Ticket: Once logged in, submit a new ticket detailing the nature of your issue. Include relevant information to help us understand and address your concerns efficiently.
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  3. Track Progress: Monitor the progress of your tickets in real-time. Our system provides clear visibility into the status of each ticket, from submission to resolution.
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  4. Receive Updates: Receive email notifications and updates as our support team works on your ticket. Rest assured, we are dedicated to resolving your issues promptly and effectively.

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